Return & Refund Policy
Last updated: March 13, 2026
At WallArtCanvasPrints, each item is made to order. Because of this, we do not accept returns or offer refunds for non-defective items simply because you changed your mind, no longer want the item, or the product did not meet your personal preferences.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at info@wallartcanvasprints.com.
Please include:
your order number,
a brief description of the issue,
clear photos of the item,
and, if the package was damaged in transit, clear photos of the packaging as well.
After reviewing your claim, we will offer an appropriate remedy, which may include:
a free replacement, or
a full refund.
Please do not return the item unless we specifically instruct you to do so.
2. Change-of-Mind / Non-Defective Items
Because our products are made to order, we do not accept returns or offer refunds for items that:
are not damaged, defective, or incorrect,
match the order placed,
but no longer suit your taste,
do not meet your personal expectations,
or are no longer wanted.
This means we do not accept change-of-mind returns for non-defective items.
3. How to Report an Issue
To report a damaged, defective, or incorrect item, email info@wallartcanvasprints.com within 30 days of delivery.
Please include:
your full name,
your order number,
a short description of the issue,
and photo evidence.
We may request additional information if needed to process your claim.
4. Refunds
If your claim is approved, your refund will be issued to your original payment method.
Please note:
original shipping charges may be refunded when appropriate for approved damaged, defective, or incorrect item claims,
bank, card, or currency conversion fees charged by your payment provider are outside our control.
5. Replacements
If your claim is approved and a replacement is offered, we will arrange a replacement at no additional cost to you.
6. Returns Without Prior Approval
Please do not send any item back without contacting us first and receiving return instructions from our support team.
Unauthorized returns may not be accepted or processed.
7. Contact
If you have any questions about this policy, please contact us at: